1. What are cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.

2. How we use cookies

We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. We categorise our cookies into the following groups:

Strictly Necessary: These are essential for the website to function (e.g., security, logging in, or adding items to a cart). You cannot turn these off as the site would not work.

Analytical/Performance: These allow us to recognise and count the number of visitors and see how they move around our website. This helps us improve the way our website works.

Functionality: These are used to recognise you when you return to our website, enabling us to personalise content for you (e.g., your choice of language).

Targeting/Advertising: These cookies record your visit to our website, the pages you have visited, and the links you have followed to make advertising more relevant to your interests.

Specific Cookie List

Essential Cookies (Required for Site Functionality)

__cf_bm: Provided by Cloudflare; used to filter out "bot" traffic and protect site security (Duration: 30 minutes).

LeadConnector / Message Storage: Used to remember your chat history and contact preferences if using the chat widget (Duration: Session).

Analytics Cookies (Performance Tracking)

_ga: Provided by Google Analytics; used to distinguish unique users and calculate visitor data for reports (Duration: 2 years).

_gid: Provided by Google Analytics; used to store and update a unique value for each page visited (Duration: 24 hours).

_gat: Provided by Google Analytics; used to limit the amount of data recorded on high-traffic websites (Duration: 1 minute).

Marketing Cookies (Advertising & Retargeting)

_fbp: Provided by Meta (Facebook); used to track visits across websites to deliver relevant advertisements (Duration: 3 months).

gclau: Provided by Google Ads; used to track conversions and store ad click information (Duration: 3 months).

3. Your choices and consent

When you first visit our website, we show you a "Cookie Banner" that allows you to Accept All or Essential Only.

No non-essential cookies will be placed on your device unless you provide active consent.

You can change your mind and withdraw your consent at any time by clicking the ["Cookie Settings"] link in our website footer.

4. How to control cookies via your browser

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

5. Contact us

If you have any questions about our use of cookies, please email us at: [email protected].